End User Return/RA FAQs

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1. My SteriPEN is defective, how do I return it for repair?

The best thing to do is call Tech Support at 1-207-374-5700 to first make sure the SteriPEN does in fact need to be returned. If so the technician will issue a return authorization number. When sending the product back please make sure to enclose a short note on what the problem was and also include your phone number and address to send the repaired pen back to.

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2. I have gotten an RA number. What address do I send my SteriPEN to?

The address depends on how you will be returning the SteriPEN.

If shipping the SteriPEN via a carrier such as UPS for FedEx please ship to:

Hydro-Photon, Inc
262 Ellsworth Rd.
Blue Hill, ME 04614
Attn: RA# _______

If mailing the SteriPEN via the United States Postal Service please mail to:

Hydro-Photon, Inc.
P.O. Box 675
Blue Hill, ME 04614
Attn: RA# _______

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3. How can I check the status of an RA?

If you call Tech Support at 1-207-374-5700, they will be more than happy to look up the status of your RA!

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